Training & Support
Extensive support for your success
When you purchase FOUNDATION construction accounting software, you’re also getting the best client support in the industry. From initial training and extensive documentation to ongoing support and more, you’ll have all the tools and expertise available you need to guarantee success.
Our client services include:
Complete system training and six months of unlimited support with your software purchase
Unlimited toll-free phone support line, extensive documentation, a Web knowledge base of best practice articles and built-in online help
Your choice of training packages, including on-site or online, tailored to meet your schedule and learning style
Browse through our different support services, and see why our users are routinely successful and consistently satisfied with FOUNDATION.
Training and Going Live
Thorough system training is key to success, which is why we collaborate with our clients early in the process to construct a solid, customized training and implementation plan based on your needs and your schedule. FOUNDATION implementation includes:
- A proven three-phrase training approach (planning, training and wrap-up)
- Experienced field trainers
- Toll-free phone assistance
- On-site, online and our-site training options
- Our ConversionQuick data transfer tool to automatically transfer much of your old system’s data
Ongoing Support
FOUNDATION job cost accounting software comes with six months of maintenance standard, but support doesn’t have to end there. Clients of FOUNDATION job cost accounting software receive the best value in the industry with:
Unlimited Toll-Free Telephone Support
New Hours: Monday – Friday, 8am – 8pm EST
Special note: Clients must use the LOG A CALL feature (online or from within the system) to submit a support issue between the hours of 5pm-8pm on Fridays.
Call, and speak to a live receptionist. With average response times under 45 minutes, our highly trained representatives are consistently rated “excellent” in the areas of product knowledge, friendliness and speed.
Web-Based Support and Online Help
Clients can request support calls, submit program change suggestions, access Quick Reference Guides and download other user documentation.
Regular Updates
Clients can request support calls, submit program change suggestions, access Quick Reference Guides and download other user documentation.
Discounts on Additional Products and Services
Clients can request support calls, submit program change suggestions, access Quick Reference Guides and download other user documentation.
Continuing Education and Consulting
Foundation’s consulting division is led by senior consulting specialists to help clients maximize the benefit of their FOUNDATION use. Consulting services include:
New employee training
Advanced job cost training
Custom report and query design
Additional module training
Effectiveness and utilization review
See What Foundation Software
can do for You!
Start building a better back office. Schedule a personal demo of our software to see how we can improve your business’s productivity.