The Support Behind Every Successful Client
FOUNDATION® is with you from go-live through long-term growth — and every stage in between.
Getting You Started
What to Expect
A guided implementation plan tailored to your workflows and goals
A proven five-phase approach: planning, setup, testing, launch and wrap-up
Flexible training options: on-site, online or at our facility
Data transfer support with our Importer tool
Responsive Support From In-House Experts
Even when you’re up and operating, our support continues. Our US-based team is ready to solve your challenges, answer questions and keep your processes moving forward.
- Support Hours: Monday – Friday, 8 AM – 8 PM EST
- Average response times of just a few hours
- Built-in LOG A CALL feature for easy support requests after hours
Resources for Continuous Improvement
In addition to direct support from our team, access a range of self-service tools you can use anytime to stay efficient, informed and ahead of the curve.
- Client Portal — centralized hub for learning materials
- Knowledge base articles
- Quick reference guides and user documentation
- Product & feature update descriptions
Services to Grow Your Business
Help your people and your processes reach their maximum potential with our training and consulting programs.
Consulting
Our consulting services focus on enhancing how your business uses FOUNDATION to improve efficiency, visibility and overall performance.
- Process Improvement: Audit your current workflows to identify inefficiencies and opportunities for development
- Report Optimization: Customize your reports to get the exact data you need
- New Hire Training: Fast-track your new team members into becoming knowledgeable users
- Workflow Design: Align the office and field for seamless communication
Continuing Education
Flexible education opportunities allow your team to learn in the way that works best for them — whether that’s live instruction, self-paced sessions or virtual experiences.
- Webinars: Live or on-demand classes focused on key features, workflows and best practices
- Academies: Role-based, in-depth virtual training programs
- Colleges: Hands-on, immersive learning experiences with experts and opportunities to connect and collaborate with other FOUNDATION users
- CONVERGE: Our annual user conference features product sessions, expert-led training and valuable networking with other clients and industry professionals
See What Foundation Software
Can Do for You!
Build a stronger, more efficient workflow with software — and support — you can count on.