Construction Service Dispatch Software

Integrate Field Service Management in One System

The FOUNDATION® Service Dispatch Module gives field service managers the power to coordinate dispatches, contracts, billing, inventory and more — all connected to their job cost accounting and payroll.

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Field Service Management Features

Interactive Dispatch Board

Manage service calls easily from a drag-and-drop dispatch board customized to your company’s service hours and shift schedules.

  • Assign and change field service technicians to calls with user-defined priority codes.
  • Create, print and track work orders — even recurring service schedules.
  • Add payroll hours, equipment or materials, and manage invoices from inside the call record.

One System for Billing & Labor

Work with a single software application — your choice of cloud or installed on-premise — to process labor hours for payroll, bill completed calls and collect payments, without reentering data.

  • Labor hours calculate and sync to the Payroll Module.
  • Generate billable A/R invoices instantly.
  • View A/R aging, plus billed and unbilled dispatches.

Field Service Reporting

Keep command of all the information contractors need to run a successful service division, from analyzing profitability by customer to controlling service documents and work orders.

  • Review customer call histories, contract billing schedules and outstanding payments.
  • Track installed equipment, inventory, warranties and maintenance.
  • Print dispatch schedules, custom work orders and branded invoices.

We do about 5,000 calls a year, and we needed something that was strong and reliable.”

— Patt Knoff, service manager, SolarCraft Services Inc.

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Tools for Field Service Managers

Mobile Field Service App

Empower service technicians to manage and report on their dispatches in the field using their laptop or mobile device.

  • Retrieve dispatch details like GPS location, service history and equipment info.
  • Clock in and out on site, record materials used, and save dispatch notes.
  • Capture electronic signatures on custom service review forms.

Learn more about Service Dispatch mobile®

Built-in Inventory Management

Connect the optional Inventory Module to manage items and stocks for field service work, bill at user-defined markup levels, and handle reordering.

  • Set an unlimited number of inventory items and categories.
  • Track use of materials between warehouses, service vehicles and worksites.
  • Import or adjust inventory pricing for numerous price levels.

Learn more about FOUNDATION® Inventory

Time & Material Billing

Easily generate time-and-material billings for any inventory and labor applied to a dispatch, using company, customer and project markups.

  • Set markups by employee, equipment, item, cost code and more.
  • Gather, proof and adjust billings on detailed worksheets.
  • Print pre-defined or custom invoices with your own logo.

Learn more about FOUNDATION® T&M

It’s a very powerful feature. I found it very easy to use and to get our team to use it.”

— Patt Knoff, service manager, SolarCraft Services Inc.

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Get an inside look at how America’s contractors use FOUNDATION® job cost accounting and construction management software to get more profit out of everyday projects like yours.

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