Effectively managing technicians in the field and delivering quality service requires a construction management software with the tools for effective, efficient communication. With FOUNDATION’s Service Dispatch Module, information flows seamlessly between field and office.
The Dispatch Board is the hub of Service Dispatch. Using a drag-and-drop interface, dispatchers can assign calls to technicians, create and print work orders, monitor schedules, track work orders, bill customers, enter payroll hours, and more. It’s easy to learn, packed with time-saving features and designed in every way to make your dispatchers more efficient
When a call from a customer comes in, you want to greet them like an old friend, not scramble to find their information. The Service Dispatch Module helps you maintain a thorough customer history, so you can see contact details, call histories, outstanding payments, installed equipment and more, all in one window in a matter of seconds.
Most service dispatch software lacks the depth to handle your company’s payroll and accounting needs. FOUNDATION is a complete solution.
You can enter technicians’ timecards manually or let FOUNDATION track the hours they spend on jobs. Either way, you’ll get the payroll detail you need. And because FOUNDATION gives you integrated construction accounting, all of your service income and expenses automatically flow to your company’s job-costed general ledger.
FOUNDATION mobile® service features help your techs efficiently manage their dispatches using almost any mobile device. The app provides technicians with real-time access to important dispatch details about jobsite location and directions, service history, and equipment information. Even in offline mode, they can easily clock in and out, log materials used, record repair notes and change dispatch statuses. All data syncs seamlessly back to FOUNDATION to keep the field and office always on the same page.