Support
Extensive support for your success
When you purchase FOUNDATION construction accounting software, you’re also getting the best client support in the industry. From initial training and extensive documentation to ongoing support and more, you’ll have all the tools and expertise available you need to guarantee success.
Our client services include:
- Complete system training and six months of unlimited support with your software purchase
- Unlimited toll-free phone support line, extensive documentation, a Web knowledge base of best practice articles and built-in online help
- Your choice of training packages, including on-site or online, tailored to meet your schedule and learning style
Browse through our different support services, and see why our users are routinely successful and consistently satisfied with FOUNDATION.
TRAINING AND GOING LIVE
Thorough system training is key to success, which is why we collaborate with our clients early in the process to construct a solid, customized training and implementation plan based on your needs and your schedule. FOUNDATION implementation includes:
- A proven three-phrase training approach (planning, training and wrap-up)
- Experienced field trainers
- Toll-free phone assistance
- On-site, online and our-site training options
- Our ConversionQuick data transfer tool to automatically transfer much of your old system’s data
ONGOING SUPPORT
FOUNDATION construction management software comes with six months of maintenance standard, but support doesn’t have to end there. Clients who sign up for our Client Maintenance Program continue to receive the best value in the industry, with:
CONTINUING EDUCATION AND CONSULTING
Foundation’s consulting division is led by senior consulting specialists to help clients maximize the benefit of their FOUNDATION use. Consulting services include:
- New employee training
- Advanced job cost training
- Custom report and query design
- Additional module training
- Effectiveness and utilization review
