When you purchase FOUNDATION construction accounting software, you’re also getting the best client support in the industry. From initial training and extensive documentation to ongoing support and more, you’ll have all the tools and expertise available you need to guarantee success.
Our client services include:
Browse through our different support services, and see why our users are routinely successful and consistently satisfied with FOUNDATION.
Thorough system training is key to success, which is why we collaborate with our clients early in the process to construct a solid, customized training and implementation plan based on your needs and your schedule. FOUNDATION implementation includes:
FOUNDATION construction management software comes with six months of maintenance standard, but support doesn’t have to end there. Clients who sign up for our Client Maintenance Program continue to receive the best value in the industry, with:
New Hours: Monday – Friday, 8am – 8pm EST
Special note: Clients must use the LOG A CALL feature (online or from within the system) to submit a support issue between the hours of 5pm-8pm on Fridays.
Call, and speak to a live receptionist. With average response times under 45 minutes, our highly trained representatives are consistently rated “excellent” in the areas of product knowledge, friendliness and speed.
Clients can request support calls, submit program change suggestions, access Quick Reference Guides and download other user documentation.
Members receive free software updates, tax-table updates, W-2 changes and more.
Including Foundation College and class workbooks, continuing education consulting, custom programming, user conferences, webinars, additional modules and user licenses.
Foundation’s consulting division is led by senior consulting specialists to help clients maximize the benefit of their FOUNDATION use. Consulting services include: