Sales: (800) 246-0800 | Support: (800) 811-5926 HOME CLIENTS
Home » Why Choose FOUNDATION? » Training & Support

Training & Support

Foundation Software Support
foundation software support offices
Foundation Software Support

Extensive support for your success

When you purchase FOUNDATION construction accounting software, you’re also getting the best client support in the industry. From initial training and extensive documentation to ongoing support and more, you’ll have all the tools and expertise available you need to guarantee success.

Our client services include:

  • Complete system training and six months of unlimited support with your software purchase
  • Unlimited toll-free phone support line, extensive documentation, a Web knowledge base of best practice articles and built-in online help
  • Your choice of training packages, including on-site or online, tailored to meet your schedule and learning style

Browse through our different support services, and see why our users are routinely successful and consistently satisfied with FOUNDATION.

 

foundation construction software implementation guide

TRAINING AND GOING LIVE

Thorough system training is key to success, which is why we collaborate with our clients early in the process to construct a solid, customized training and implementation plan based on your needs and your schedule. FOUNDATION implementation includes:

  • A proven three-phrase training approach (planning, training and wrap-up)
  • Experienced field trainers
  • Toll-free phone assistance
  • On-site, online and our-site training options
  • Our ConversionQuick data transfer tool to automatically transfer much of your old system’s data

ONGOING SUPPORT

FOUNDATION construction management software comes with six months of maintenance standard, but support doesn’t have to end there. Clients who sign up for our Client Maintenance Program continue to receive the best value in the industry, with:

Unlimited toll-free telephone support

New Hours: Monday – Friday, 8am – 8pm EST
Special note: Clients must use the LOG A CALL feature (online or from within the system) to submit a support issue between the hours of 5pm-8pm on Fridays.

Call, and speak to a live receptionist. With average response times under 45 minutes, our highly trained representatives are consistently rated “excellent” in the areas of product knowledge, friendliness and speed.

Web-based support and online help

Clients can request support calls, submit program change suggestions, access Quick Reference Guides and download other user documentation.

Regular updates

Members receive free software updates, tax-table updates, W-2 changes and more.

Discounts on additional products and services

Including Foundation College and class workbooks, continuing education consulting, custom programming, user conferences, webinars, additional modules and user licenses.

foundation software training session

CONTINUING EDUCATION AND CONSULTING

Foundation’s consulting division is led by senior consulting specialists to help clients maximize the benefit of their FOUNDATION use. Consulting services include:

  • New employee training
  • Advanced job cost training
  • Custom report and query design
  • Additional module training
  • Effectiveness and utilization review

Watch a Free Demo Video!